• Quality Management Consulting

For more than 70 years, Quality Management Systems (QMS) have dramatically evolved and so has the term “good quality”, “meeting customer requirements”, or “reducing defects”. Now, the focus of minimizing risk within the quality management system is a requirement and a realization.

A poorly designed and implemented Quality Management System (QMS) can cause undue burdens to the organization and make it difficult to maintain customer satisfaction, while attaining business goals. The migration of skilled personnel will leave the quality management system less effective due to a lack of resources.

Industrial Training Service Inc. can be contracted to enable your organization to re-shape and re-focus the culture to concentrate on making each process more efficient, improving staff knowledge, and identify breakdowns within the QMS.

If the QMS is developed and implemented correctly, it can have an immediate and positive long term effect on the following:

  • Increased operational efficiency
  • Reducing QMS administrative burden
  • Reduced redundancies within the QMS
  • Exceeding business objectives
  • Improved Customer satisfaction
  • Improved selection of outside providers
  • Integration of multiple standards (ISO 9001, IATF 16949, ISO 14001, ISO 17025, AS 9001)

How does a company benefit from a Quality Management Consultant?

Good working knowledge of the standard and requirements can impact the QMS and the ability to meet business objectives. There is no substitute for experience, knowledge and understanding of the function of a QMS, that is why hiring an experienced Quality Management Consultant can help the organization live, own and utilize the QMS to:

  • Reduce the number of Customer complaints
  • Reduce the number of operational process defects
  • Increase business opportunities
  • Meet company objectives

Industrial Training Service Inc. will work closely with all levels of management to identify strategic and operational gaps that need to be reviewed, addressed and develop a customized plan to improve the Quality Management System. Some of the tools used may include a process map, metrics, and a plan that covers the short and medium long term needs of the business and the company. Our Quality management consultant will work with the client and provide training sessions to elevate the skill levels of all company personnel (Top Management, Managers and Supervisors).

Hiring a Quality Management consultant will reduce wasted effort and gain a competitive advantage with their QMS by improving throughput, profitability, and business performance. Industrial Training Service Inc. can help businesses unlock the creativity and knowledge of all employees for effective quality management system and continual improvement.

Glimpse of Our Service

What to expect when contracting a quality management consultant and the benefits of our service:

  • Assess the company’s culture
  • Conducting a gap analysis where we can identify existing gaps within the current system and propose solutions of short falls and weakness
  • Gap analysis services are offered
  • Establish the project plan and timeline
  • Conduct process and requirement training

Process Identification

Working with Top management to review and identify applicable QMS processes and their owners.

Employee Awareness Training

After identification, a plan will be developed and training will be provided to all employees on the basic requirements of a QMS and focus on the ISO standard (ISO 9001, IATF 16949, ISO 14001 or ISO 17025, etc.), and how their work affects it.

Procedure Development

Using the process map as a guide to ensure that all QMS procedures are up to date and reflected in current practises.

Technical Requirements Consulting

Review the use of current Customer requirements (GM, Ford, DaimlerChrysler AG) and international standards (ASTM, ANSI, CSA, DIN, etc.).

Internal Auditor Training

Our Quality Management consultant will review and establish a sound auditing program that is vital to the health and continual improvement of the organization QMS. Training will be provided to employees in the organization, scheduling, performance and reporting of internal audits.

Corrective and Preventive Action Review and Implementation

Reviewing the corrective (CA) and preventive (PA) action process is an important part of the Quality Management System. An effective corrective and preventive action process are ensured that processes are adjusted to ensure that errors in the system are managed and prevented from recurring.